Refund policy

Return & Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unused, uninstalled, unworn, with tags, and in its original packaging. The item must not show signs of use, mounting, installation, modification, damage, or tool marks. You’ll also need the receipt or other proof of purchase.

To start a return, contact us at contact@blackfeatherarmory.com. Returns must be approved before they are sent back. Please note that returns will need to be sent to the following address: 3003 Dunmurry Road, Dundalk, MD 21222.

If your return is accepted, we’ll provide instructions on how and where to send your package. [If applicable: We’ll also send you a return shipping label.] Items sent back to us without first requesting a return will not be accepted.

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the return is the result of our error.

You can always contact us at contact@blackfeatherarmory.com with any questions about returns.

Damages and issues

Please inspect your order upon delivery and contact us within 7 days if your item is defective, damaged, or if you received the wrong item. We may ask for photos of the item and packaging so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including:

• custom products, special-order items, or personalized items
• items that have been installed, mounted, modified, or used
• hazardous materials, flammable liquids, or gases
• sale items
• gift cards

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to get the item you want is to return the item you have, once it is approved, and place a separate order for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@blackfeatherarmory.com.